Our Policies

Before your lesson

• Please arrive 30 minutes prior to lesson and plan on remaining an additional 10 minutes after lesson.
• All new riders must wear hard-soled shoes or boots and long pants. Long hair needs to be tied back. Helmets will be provided if student does not have their own.
• Please keep your furry friends at home. While we love dogs, our liability insurance requires that they remain off Still Pond Stables premises for safety purposes.
• Riders continuing beyond 6 weeks will be encouraged to purchase proper riding attire: Jodhpur pants/breeches, riding boots, gloves, and an ASTM/SEI certified helmet. We can provide suggestions for local tack shops and brands/sizes if requested.
• Riders under the age of 18 must not be left unattended without prior consent from instructor.

Cancellation/lateness policy

• Students arriving late will have that time deducted from their lesson. Significant tardiness results in lesson cancellation.
• We require a 24 hour notice for a lesson cancellation - lessons canceled within that period will still be charged.
• If possible, we will reschedule lessons on short notice or for other days but we cannot guarantee any accommodation.
• Please remember if you don't show up for your lesson, your instructor still did. In the event that we need to cancel due to an emergency situation, serious illness, weather or other reasons and you have prepaid credit to cover the lesson you will retain that credit to cover your next scheduled lesson.